Why many new jobs will be created, some old jobs will become irrelevant—but every job will change at the task level.
We can see Best Practices and business processes evolve across the entire business from finance to supply chain to HR and customer experience. This is propelled by new demands by people who create...
Published: Jul 03, 2020
A guide to picking the right technology for delivering competitive customer service.
Ten years ago, people would simply pick up the phone and call your business when they needed help. That’s no longer the case. Today, by the time your customers make that phone call, they’ve most likely already tried three...
Published: Jan 28, 2020
So you’re considering private cloud for your business communications. You’re not alone! In fact, more and more businesses are turning to cloud communications (a.k.a. hosted communications), as witnessed by its tremendous market growth of roughly 25 percent year over year.
Why choose private cloud for your...
Published: Jan 28, 2020
This research provides user organizations' CIOs, CTOs, enterprise architects, integration competency center/service oriented architecture (SOA) center-of-excellence (COE) managers, B2B integration managers and project leaders, as well as IT providers' planners, with an analysis of the evolution, adoption trends...
Published: May 22, 2013
Jerry Gregoire, the CIO of Dell Computers, said it best “Customer Service is the next competitive battleground.” We have entered the era of the customer. Today, providing customers with outstanding customer service is essential to building loyal customers and a long lasting brand.
Social media, and other...
Published: Jul 25, 2013
An integrated hosting and network provider, Claranet’s comprehensive range of hosting services offer innovative solutions to meet the needs of any organisation operating in today’s demanding business environment.
Published: Mar 02, 2015
The success of a hybrid cloud approach requires a private cloud that can deliver agility and self-service—and full control over performance and availability—while reducing costs versus public cloud.
Download this guide to delivering and simplifying private cloud at scale with NetApp HCI.
Published: Nov 01, 2018
Disaster recovery is top of mind for many. Monthly, there are around 7,200 searches for DR plans and around 7,600 for DR vendors and providers. Your options for DRaaS vendors and partners today may seem similar at first glance, even when it comes to pricing. But dig deeper and you’ll begin to see some concerning...
Published: Feb 07, 2014
Choose your cloud vendor, deployment model, and application wisely. SaaS and cloud applications have moved into the mainstream of enterprise IT strategy.
What started with applications in highly contained functions like sales force automation (SFA) and talent management is now spreading to a broad set of enterprise...
Published: Apr 22, 2014
Done right, a cloud delivers strategic advantages to your business by redirecting resources from just maintaining the status quo to innovation. But only an open cloud delivers on the full strategic business value and promise of cloud computing.
Read this joint Gartner and Red Hat paper to learn how you can build an...
Published: Nov 07, 2013
The survey considers the importance of ROI calculations in securing internal agreement for a move to cloud-based IT services, how and in which areas of operations ROI was calculated, and the accuracy of ROI predictions.
Respondents were also asked which single area of business (from cost-savings to staff productivity...
Published: Mar 01, 2015
It’s no secret that Software as a Service (SaaS), and the cloud in general, offers the enterprise a tremendous opportunity. SaaS delivers the breadth, simplicity and affordability of packaged applications in a fraction of time and for a fraction of the cost of traditional models.
But SaaS also changes the dynamics...
Published: Feb 10, 2015
An enterprise cloud network is one that embodies the characteristics and capabilities that define public cloud services. These include being ‘elastic’ so that performance can be scaled on-demand, the option to only pay for capacity that is being used, and the power to cost effectively scale the infrastructure...
Published: Oct 01, 2014
With non-cloud-based systems, you have to purchase a large compute system to meet the peak processing needs of a limited set of specific events, such as financial milestones or annual retail events.
You are, in effect, forced to make a full year’s investment in CAPEX and OPEX for capacity you only need intermittently...
Published: Aug 07, 2014