Why many new jobs will be created, some old jobs will become irrelevant—but every job will change at the task level.
We can see Best Practices and business processes evolve across the entire business from finance to supply chain to HR and customer experience. This is propelled by new demands by people who create...
Published: Jul 03, 2020
A guide to picking the right technology for delivering competitive customer service.
Ten years ago, people would simply pick up the phone and call your business when they needed help. That’s no longer the case. Today, by the time your customers make that phone call, they’ve most likely already tried three...
Published: Jan 28, 2020
So you’re considering private cloud for your business communications. You’re not alone! In fact, more and more businesses are turning to cloud communications (a.k.a. hosted communications), as witnessed by its tremendous market growth of roughly 25 percent year over year.
Why choose private cloud for your...
Published: Jan 28, 2020
How uberAgent can help you troubleshoot, manage, and secure your organisation efficiently.
As cities cautiously reopen in the wake of the pandemic crisis, an unexpected transformation is slowly unfolding. With weeks and months of enforced distancing and stay home orders, workers had no choice but to take their work...
Published: Jun 19, 2020
Detect new and unknown cybersecurity threats to enhance your overall security posture.
The workplace has undergone a massive shift in recent years, driven by an aggressive push towards digital transformation and the pervasive use of devices for work. As systems
and technologies become increasingly interconnected,...
Published: Jun 19, 2020
Free users to be productive anywhere with a modern email system IT professionals can trust.
IT managers lose sleep over how to secure corporate data while also making it easy for people to be productive on-the-go. With Citrix WorxMail, you don’t have to choose between security and a great user experience.
...
Published: Nov 13, 2013
Five essential steps can help enterprise managers tailor an MPS solution to their needs, define key performance indicators to keep the strategy on track, and create a framework for continuous improvement that guarantees MPS will remain a valuable resource for years to come.
Published: May 28, 2014
The rapid pace of mobile apps demands new approaches to functional testing. To bring high-quality software to market quickly, your organization needs a strategy that moves you beyond the limitations of testing conducted on devices you manage in an internal lab. This paper outlines five strategic steps to get you there...
Published: Jul 03, 2013
For today’s hyper-connected, always-tethered employee, the notion of acceptable information technology is as much about the experience as it is about business productivity. With the lines between home and office continuing to blur, employees are choosing devices that more so reflect their personal identities than...
Published: Jan 20, 2014
The numbers do not lie – whether internal or external, breaches are inevitable. In today’s environment, the core of any security strategy needs to shift from “breach prevention” to “breach acceptance.”
And, when one approaches security from a breach-acceptance viewpoint, the world...
Published: Jul 11, 2013
There’s no silver bullet for securing SharePoint because each deployment is unique. However, there are 10 best practices that everyone should follow when using this collaboration tool.
Published: Aug 09, 2013
Microsoft Office 365 adoption has been growing at the rate of nearly 3MM users per month. How are IT departments managing this migration to the cloud while still ensuring performance for their users?
“The State of Office 365 Performance” is a definitive guide to 2019 Office 365 trends in adoption,...
Published: Mar 21, 2019
In the last few years, distributed denial of service (DDoS) attacks have evolved from relatively simple flooding attacks to sophisticated and complex events.
The disruption caused by a DDoS attack can have enormous impact, regardless of the size of the company or institution that has been breached.
Published: Sep 10, 2014
Customer expectations are rapidly increasing- with the rise of mobile applications that allow customers to get (almost) anything, anywhere and support organizations are challenged to keep up.
Rescue has created an infographic, incorporating industry research and trends, to illustrate the steps a support organization...
Published: Jul 19, 2017