Traditional remote access technologies—like VPNs, proxies, and remote desktops—provide access in much the same way they did 20 years ago.
However, new and growing business realities—like a growing mobile and distributed workforce—are forcing enterprises to take a different approach to address...
Published: Jun 12, 2018
IT has rapidly grown more complex in terms of the increasing number of applications, users, and infrastructure needed to service the enterprise. With traditional access models, unable to keep up with the pace of change, a new model is needed to manage this complexity and live up to end-user expectations.
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Published: Jun 12, 2018
It should not come as a surprise that in today’s data-centric market, influxes of huge amounts of data can happen at any minute. Even with super-processing platforms like SAP HANA, a hybrid approach needs to be considered for those businesses that need to have IT flexibility.
Unfortunately, successfully...
Published: Apr 03, 2014
Information resources, like folders on file servers, are protected by access control lists containing security groups. Users are gathered into these groups according to department, role, function or organizational need.
If users are put into only the appropriate groups, and these groups are inserted into only the...
Published: Feb 05, 2014
This white paper describes a key first step in adopting an analytics approach: understanding the different types of analytics— descriptive, predictive and prescriptive—the management role each can play and the value each can deliver.
Published: Mar 07, 2014
If you are looking for a deeper understanding of how to effectively and efficiently manage your organization’s employee handbook, code of conduct, and policies and procedures, The Definitive Guide to Policy Management is your go-to resource.
No matter where you are today in your understanding of policy management,...
Published: Jun 05, 2014
Best-in-class companies focus on creating a compelling brand experience at every touch point. Providing consistent and relevant customer experiences across all communication channels increases brand loyalty and profit margins, while reducing costs.
Published: Apr 23, 2014
As organizations seek the best ways to respond to a volatile marketplace that can change course on a dime, the functions that were once relegated to finance organizations, such as enterprise planning, budgeting, forecasting and analysis, have, out of necessity, spread to other parts of business, such as business units...
Published: Apr 29, 2013
The landscape in IT service provision is again shifting as we move into 2015. Customers and users are demanding a higher level of customer service, and across many industries, the level of customer service you provide is becoming a competitive advantage.
As their organizations enter a more competitive global environment,...
Published: Aug 19, 2014
The pace of technology change in today’s workplace affects everyone, from the CEO to the plant worker. But no one may be more affected that the help desk professional, who faces an increasingly complex IT landscape—and multiplying end user challenges.
But there’s good news: remote IT support services...
Published: Nov 09, 2016
6-Step Guide to Ensure You are Making Defendable Decisions to Secure Your Network
IT organizations embarking upon a network, security, or data center infrastructure upgrade need new methodologies and tools to test and validate the performance, security, and stability of today’s content-aware devices. To make...
Published: Sep 03, 2014
Keeping your IT help desk up and running is an ongoing challenge—one made infinitely harder when dealing with outdated systems and insufficient communication tools. But there’s a way to overcome your top help desk challenges with ease.
Published: Sep 07, 2016
In the 2014 Workforce Talent and Workforce Management Outlook survey, Human Capital Media Advisory Group, the research arm of Workforce magazine, in partnership with Cornerstone OnDemand set out to discover where HR leaders are seeing their greatest successes and feeling the greatest pain.
Additionally,...
Published: May 05, 2014
IBM has identified seven outdated assumptions on which many organisations base their disaster recovery plans. This white paper lists them and discusses how to modernise disaster recovery operations.
Published: Feb 27, 2014