Given the realization by executives across the industry that support services is a key player in creating the ideal customer experience, which ultimately will lead to long-term customer loyalty, support organizations now find themselves in the midst of an identity crisis.
This report shares shares key TSIA insights...
Published: May 02, 2017
In this white paper, IDC examines how IBM's Storwize family of storage offerings is changing the game by delivering a robust enterprise grade virtualization platform that is efficient, cost-effective, and optimized.
Published: Sep 15, 2014
We’ve all heard the statistic that 67% of the sales cycle is complete BEFORE the buyer ever speaks to a sales person. In the ‘old days’ the sales person really controlled the message received by target buyers and educated them at every step of the buying journey.
In today’s...
Published: Dec 18, 2013
As confidence slowly returns to the global economy, mergers and acquisitions, new product launches and initial public offerings (IPOs) are just beginning to rebound. This is no return to business practices as they were a decade ago; it is clear that companies are operating in a continuously changing landscape that requires...
Published: Oct 03, 2013
Once voice systems have migrated to VoIP, fax communications are the next logical addition to an IP-based environment.
This white paper discusses how fax servers and new FoIP investments fit into an organization’s overall document delivery strategy.
It also calls attention to issues and challenges organizations...
Published: Nov 08, 2013
Front-page headlines have increased awareness but network and application security remain moving targets. Threats continue to advance quickly in both number and complexity, causing enterprises to seek new, more advanced solutions for safeguarding customer data, intellectual property, financial assets, and their all-important...
Published: Sep 03, 2014
As the world becomes more instrumented, interconnected and intelligent and the population continues to embrace social computing, today’s enterprises face the dawn of a new era – the era of the Social Business. Just as the Internet changed the marketplace forever, the integration of social computing into enterprise...
Published: Oct 04, 2013
Whether you are running applications that share photos to millions of mobile users or you’re supporting the critical operations of your business, the “cloud” provides rapid access to flexible and low cost IT resources.
With cloud computing, you don’t need to make large upfront investments in...
Published: Nov 08, 2013
It’s a wild world outside the corporate firewall and being accountable for defending data for an entire company is a heavy responsibility.
This Survival Guide is your most valuable tool for keeping corporate assets out of harm’s way. Complete the form on the right to access the guide.
Published: Aug 12, 2014
The way you interact with your customers is hugely important in terms of building unbreakable relationships, and with effective use of CRM software you can benefit from vital intelligence on customer trends and behaviours.
This whitepaper will look at a number of examples of businesses adding real value...
Published: Mar 01, 2015
EMC is the leading enterprise storage platform for SAP, making it ideal for your SAP HANA solution. Click here for more reasons why EMC is the natural choice when it comes to your SAP HANA deployment.
Published: May 27, 2014
Performance issues today are compounded by increasingly complex infrastructures that IT teams must contend with when delivering applications. As a result detecting and fixing performance problems is hard.
Sluggish end-user transactions may present themselves as being slow due to the code. However, that slowness is...
Published: Jan 31, 2017
Read how ESG will help you evaluate your converged infrastructure options in the paper "Seeing Past the Hype: Understanding Converged and Hyperconverged Platforms"
Is HCI the key to helping you run IT in a more cloudlike manner? Discover how converged or hyperconverged solutions can transform your infrastructure...
Published: Jan 02, 2018
The company’s recently unveiled HCI platform leverages SolidFire’s all-flash scale-out architecture and performance management capabilities to support enterprise environments.
Will it help NetApp make up ground against its fast-growing rivals?
Published: Jan 02, 2018