Organizations are increasingly adopting a hybrid strategy for cloud computing to realize the benefits without compromising on control. The integration at the network, infrastructure, and process layers that is required by hybrid models can be addressed by three new cloud-focused solution types: bridges, brokers, and gateways....
Published: Aug 13, 2013
The five architectural principles guiding the development of a next generation data center are provided in this paper, describing key market influences leading a fundamental enterprise IT transformation.
Published: Sep 12, 2017
Understand who has access to what applications and data resources and make more intelligent access decisions based on identity context.
Centrally manage authentication and authorization policies for a large number of users, online web applications, and resources.
Published: Mar 20, 2014
The Queen song ‘Under Pressure’ could be the Service Desk Manager’s anthem, because even when times are good, it is challenging enough to improve service quality, increase customer satisfaction, and demonstrate IT value, but it’s even more difficult when IT budgets, staffing and overall resources...
Published: Apr 28, 2015
Birst's Salesforce Reporting and Analytics helps sales managers analyze all of the critical salesforce.com data to uncover insightful pipeline information. Combining sales data with marketing, financial and operational data to obtain a comprehensive view of the pipeline is where Birst excels. Birst enables sales managers...
Published: Jul 16, 2013
It’s always a little nerve-wracking when you’ve got to do a presentation … even more so when you’re presenting to people never seem to quite get it. That’s how a lot of technical people feel when presenting to business people. It rarely goes as planned because very often they...
Published: Apr 05, 2013
Good marketing is like a conversation. You have to listen to your customers. In our connected world, that means listening to the data they generate in their interactions with your brand.
Published: Oct 15, 2013
Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision, requiring organizations to assess carefully the potential impact on their business operations, a growing number of companies are clearly finding the...
Published: Aug 18, 2014
Not long ago, who was visiting web sites and why was essentially a mystery. Web masters put counters on web pages to track how many times people “hit” the page—that is, visited, downloaded a file, or some other activity—but that was the extent of the insight. True web analytics capabilities were...
Published: Oct 06, 2014
We often see that organisations quantify the costs of implementing business continuity, but fail to win the investment argument with their senior management by quantifying the costs of not investing in effective business resiliency.
Published: Apr 07, 2014
This paper discusses capabilities and techniques for optimizing SAS Data Management products for big data. It demonstrates how SAS supports Apache Hadoop technologies, including details on the various languages available in the platform and how to use them with SAS.
Published: Apr 02, 2014
Survey highlights key challenges and opportunities for improving services in the workplace
A new report from ServiceNow, “Today’s State of Work: The Service Experience Gap,” shows that business services typically fall far short of the service experiences we enjoy in our personal lives.
Despite...
Published: Sep 07, 2016
When customers engage with your contact center, they expect to receive the right answers fast. Unfortunately, this outcome is not always achieved...
This Infographic shows it’s getting more difficult to address customer issues and provides a solution.
Published: May 19, 2015
Elected leaders and IT executives at all levels of government are finding that consolidation – of data centers, infrastructure and applications – is a key solution to the challenges of developing citizen services faster, increasing operational efficiencies, reducing costs and simplifying IT management. That...
Published: Aug 25, 2014