Download this guidebook to help you improve organisational efficiency, drive revenue growth, and improve compliance. This step-by-step guide can help you take a closer look at your organisation's current expense system, and then learn what you can do to improve it.
Published: May 22, 2014
Fueled by the explosion of mobility, the broad acceptance of cloud and tidal volumes of new data sources, the unprecedented demand for new and more efficient IT services is taxing IT managers to the limit. This New IT will enable organizations to close the often-wide expectation gap between IT and the business.
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Published: Aug 20, 2014
Dr. Scott Boden, Professor of Orthopaedic Surgery and Director of the Emory Orthopaedics & Spine Center, has a deep understanding of what it takes to run a successful medical practice that provides optimal patient care in today’s complex health care environment. A lauded physician and researcher–he discovered...
Published: Nov 04, 2013
This Saugatuck Strategic Report provides guidance to ISVs in transition not just to the Cloud – but to entirely new ways of doing business, new requirements from customers and partners, and new opportunities that enable significant reward, and related potential risk.
This report shares not only Saugatuck’s...
Published: Mar 12, 2014
In a business climate where IT is more accountable to the business, how can organizations drive down costs and meet demands for modernized services? The solution lies in the consumers of IT themselves: they require tools to support their needs and preferences.
Read this eBook to learn how IT can show value by improving...
Published: Jul 21, 2014
How can agencies capitalize on the power of today’s innovations while mitigating a host of daunting challenges? The answer is a comprehensive strategy that uses the latest technologies to empower modern government.
Published: Jan 15, 2014
Does your company’s integration strategy support your mobility, big data, and loyalty projects today—and are you prepared for what’s coming?
Are you collecting the right data and finding what’s important? Can you act fast enough to take advantage of what you find and gain a competitive advantage?...
Published: Aug 05, 2014
VIRTUAL DESKTOPS + SIMPLIFIED APP AND USER MANAGEMENT = BIG SAVINGS
Gone are the days of managing one user per physical desktop. Most companies today operate in a virtual environment. In fact, according to a recent IDG Research Services study, 68% of companies use desktop or app virtualization technology....
Published: Jun 28, 2016
A rock star service desk keeps a company humming along. But when they miss a beat, productivity comes to a screeching halt. Create a service desk that’s built to impress with Five Key Initiatives to Wow Your Workforce with Your Service Desk. This September 2015 Forrester Research report by authors Elinor Klavens...
Published: Jun 27, 2016
The ExtraHop system is a non-intrusive network appliance that provides IT teams with the visibility they need to ensure application performance in virtualized and cloud environments.
Published: May 13, 2014
If a makeover is so easy, then why are so many IT departments providing support and help desk services that are, well, ugly ducklings? To a large degree, the difficulty these organizations are facing is lack of recognition of what they are doing wrong, along with not understanding how easy it is to transition to a more...
Published: Sep 07, 2016
The landscape in IT service provision is again shifting as we move into 2015. Customers and users are demanding a higher level of customer service, and across many industries, the level of customer service you provide is becoming a competitive advantage.
As their organizations enter a more competitive global environment,...
Published: Aug 19, 2014
In our hyperconnected world, employees expect to work from anywhere … at any time … with any device. Each of these new access points, however, increases the IT security perimeter.
In the flexible workplace, how can organizations balance the promise of greater productivity that increased access provides...
Published: Jul 19, 2013
You need an answer fast. You searched online and almost got the answer, but require a little more information without having to call someone. What do you do? Fortunately, in today’s customer service world, there are options.
Published: Apr 22, 2014