In March, 2019, ESG (Enterprise Strategy Group) surveyed 200 IT leaders responsible for SaaS applications in distributed and global enterprises to better understand the impact of performance on workforce productivity. In the paper, ESG reviews their findings.
Read this white paper to learn more about...
Published: Oct 31, 2019
The average person uses 36 cloud-based services every single day. Now it’s up to IT operations teams, along with their SaaS vendors, to ensure these applications perform flawlessly.
Read the new eBook Best-in-Class SaaS Performance to uncover:
Three reasons for the pain behind the gain
What...
Published: Oct 31, 2019
Increasingly, Artificial Intelligence is showing up in the products we use and the activities we engage in, from our workplace apps to our customer experiences. Hopes are high. Promises are extravagant. And the potential is huge. But the reality today is considerably less grand. With typical “black box” approaches,...
Published: Oct 31, 2019
Today, the gap between a customer’s expectations and the service they receive is huge. Customers are increasingly knowledgeable about the products they use and demand value-added, personalized service in real time, using voice, text-based media like email and chat, and social media. They are quick to voice their...
Published: Jun 27, 2013
The technology industry is constantly changing. Usually, it evolves along a progression of somewhat predictable lines. But every 20 years or so, a sea change shakes its very foundation. Tried-and-true practices that underpinned the previous model may no longer apply. It happened, for example, when the industry transitioned...
Published: May 27, 2014
300 Billion credit card transactions are expected to take place each year by 2018, creating 300 billion opportunities to understand customers better. Unfortunately, many banks remain ignorant of this wealth of information at their disposal, and they opt for mass marketing and costly above-the-line communications.
Published: Sep 12, 2014
Continuous improvement is the life-blood of a successful organization; improving processes and increasing efficiencies are even more important if the economy heads south. Although the current economic situation is improving, many organizations are opting to keep operational expenses on a tight leash, and some have decided...
Published: Sep 02, 2013
Virtualization is a proven way to drive big business value. But how can you simplify this complex process? You can choose HP’s purpose-built, automated virtualization system that redefines your ROI and creates a clear path to hybrid cloud.
Published: Aug 25, 2014
Survey highlights key challenges and opportunities for improving services in the workplace A new report from ServiceNow, “Today’s State of Work: The Service Experience Gap,” shows that business services typically fall far short of the service experiences we enjoy in our personal lives.
Despite...
Published: Oct 10, 2016
Fast-growing and ambitious, Deliveroo benefits from NetSuite OneWorld’s scalability and flexibility, expanding efficiently and internationally. By using one unified software system, Deliveroo can manage its business processes, including global financial consolidation, in 12 countries with ease.
And, as NetSuite...
Published: Aug 02, 2017
With increased consumer empowerment, global supply chains, aging infrastructure, raw material price volatility, stricter compliance standards, and an aging workforce, organizations must reduce operational costs in order to remain competitive. All too often, however, organizations lack not only visibility into their assets’...
Published: Nov 08, 2013
Unified communications are essential in today's business world, but optimizing your architecture for your platform can be extremely difficult. This step-by-step whitepaper helps you plan for an enhanced unified communications model by outlining strategies for effective architecture.
Download this whitepaper...
Published: Feb 19, 2016
As IT professionals, I'm sure you have felt under-appreciated at times by the business that you are supporting. A great way to avoid that lonely feeling is to prove the value of IT to the business. It's important the budgets aren't wasted in times when costs are continually being squeezed. There is more pressure...
Published: Apr 09, 2014
As confidence slowly returns to the global economy, mergers and acquisitions, new product launches and initial public offerings (IPOs) are just beginning to rebound. This is no return to business practices as they were a decade ago; it is clear that companies are operating in a continuously changing landscape that requires...
Published: Oct 03, 2013