CIO priorities center on three strategic business objectives: reducing costs and increasing efficiency; mitigating risk around security, availability, and performance; and enabling agility, faster services, and aligning IT with the business.
Download the IDC InfoBrief to learn how HCI enables new market opportunities....
Published: Nov 01, 2018
Download the white paper “Master the Cloud and Become a Data Thriver” to learn how to achieve lasting success by becoming an advocate for data-centric technology, modernizing your IT environment, and focusing on the things that matter most.
Published: Nov 01, 2018
This analyst report provides guidelines for how to plan an effective Enterprise Asset Management strategy, including maturity levels, processes, and technologies in context of IT Asset Management advances.
Published: Jun 05, 2014
Unified communications are essential in today's business world, but optimizing your architecture for your platform can be extremely difficult. This step-by-step whitepaper helps you plan for an enhanced unified communications model by outlining strategies for effective architecture.
Download this whitepaper...
Published: Feb 19, 2016
This e-book details the ongoing challenge of achieving total network visibility, and explains how virtual taps can help ensure that blind spots are no longer hot spots for threats.
Published: Oct 03, 2014
This analysis will highlight some of the ways brands used social channels to magnify their investment, driving awareness before the game, and continuing engagement throughout the broadcast. It will also showcase how brands that didn’t drop $4M on an ad buy could still build buzz and participate in the big game conversation. ...
Published: May 02, 2014
This guide will primarily be helpful for businesses that want to generate leads or online sales. Even with these objectives in mind, there are a few stepping stones that precede turning fans into customers. If you want customers …
Every brand on Facebook is on Facebook for one reason – to (eventually)...
Published: Apr 23, 2013
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders.
Instead, all customer “touch-points” must be viewed as part of a continuum. Customer touchpoints include Web Self-Service, Interactive Voice Response, Contact...
Published: Apr 05, 2013
See what analyst 451 Research has to say about Control-M and how it is continuining to modernize with the addition of Workload Change Manager, which aims to make creating and verifying batch jobs and workflows easier for developers.
Published: May 28, 2014
For many years, customer service organizations, and the contact center in particular, have been focused on developing a 360- degree view of the customer and providing a consistent customer experience across interaction channels—including such channels as phone, Web, and chat. Poor customer experiences result when...
Published: Aug 15, 2013
This HCI product video provides an introduction to the benefits and value of NetApp HCI - flexible, scalable and Data Fabric ready.
Published: Dec 22, 2017
The IBM Storwize family represents a single architecture applied across several market segments as independent storage systems. This approach of delivering storage systems optimised to meet price, performance and capacity demands for different markets delivers many benefits for IT.
Published: Jul 15, 2014
Application performance management (APM) and network team collaboration are imperative in the digital age.
This white paper explores these issues in depth and highlights Riverbed's SteelCentral AppResponse 11, a new network and application performance management solution that leverages network packet data and...
Published: Feb 08, 2017
Enterprises need application integration functionality that supports a variety of integration patterns using a spectrum of approaches, from systematic to adaptive. We examine vendors with on-premises products that address the resulting wide range of integration use cases.
Published: Apr 22, 2014