If you‟re reading this ebook, chances are you‟re either a marketing professional or a business owner who understands the importance of internet marketing today. You „get‟ that traditional marketing methods are becoming both ineffective and expensive, and you know that by neglecting to market your business on the...
Published: Apr 23, 2013
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders.
Instead, all customer “touch-points” must be viewed as part of a continuum. Customer touchpoints include Web Self-Service, Interactive Voice Response, Contact...
Published: Apr 05, 2013
When it comes to whether someone will recommend a product to others, certain attributes matter more than others. A recent online survey of those using remote support tools found the 6 considerations that matter most.
Download this short, two-page review to learn what critical attributes you should consider when evaluating...
Published: May 04, 2016
Data center technology is evolving at an unprecedented pace. You can't say the same for infrastructure management tools. They're stuck in the past, and that's a problem.
You can't compete at today's speed and scale with yesterday's management approaches. You're caught in an IT gap-between...
Published: Nov 15, 2013
What goes into making that car? Or that engine? That industrial generator or pump? It’s a lot more than raw materials, that’s for sure. Companies in manufacturing bring together inventory, operate and repair machinery, hire and schedule employees, deploy and manage an IT infrastructure, and maintain plants...
Published: Feb 27, 2014
Every healthcare organisation understands the importance of file security and regulatory compliance. What many hospitals and practises don’t understand is that the easiest way to send sensitive files in compliance with these regulations is by leveraging a managed file transfer solution from Ipswitch.
Published: Sep 10, 2014
The demand for quality content is forcing marketers to keep a rapid pace with emerging technology and consumers’ growing expectation for real-time, authentic connection with brands.
Published: Oct 08, 2014
There are many factors driving the increasing complexity of IT today. The rapid adoption of cloud computing, big data and mobile device proliferation are making it harder for organizations to get their hands around IT, especially as the IT environment has expanded to include new sources of applications, infrastructure,...
Published: Aug 25, 2014
Organisations are doing business in new ways, thanks to new IT infrastructure technologies like virtualisation, cloud computing and mobility, which are changing how users interact with information and with each other.
As the enterprise becomes more interconnected and distributed, business agility increases; but information...
Published: Sep 09, 2013
Though the Cloud is often talked about in reverent tones, it’s not a magical panacea. Choosing the wrong cloud could mean permanent data loss and compliance issues. So what should you be wary of when looking to Cloud? This white paper from Druva lists five potential problems with Cloud backup solutions.
Published: Aug 12, 2014
Learn how automation is the key to saving time and boosting satisfaction.
This eBook, “Accelerate Service Delivery with Automation,” will help you reclaim lost productivity with:
An overview of the objectives and benefits of automation.
Best practices for transforming your ITSM into a modern,...
Published: Oct 10, 2016
In good times, trimming operational costs is an ongoing goal. In tough times, it’s a necessity. In both good times and bad, however, recruiting occurs. Growth increases headcount in good times, and opportunistic or replacement hiring occurs in slow business cycles.
By employing creative recruiting...
Published: Apr 22, 2014
This whitepaper defines provides a brief technical overview of ACID support in Aerospike. It includes a definition of ACID (Atomicity, Consistency, Isolation, Durability), and an overview of the CAP Theorem, which postulates that only two of the three properties of consistency, availability, and partition tolerance can...
Published: Jul 17, 2014
Virtualisation has without doubt enabled IT organizations to obtain maximum efficiency from their physical hardware, but virtualisation has also increased the complexity these organisations have to manage, and that includes data protection…
Published: Jan 29, 2014