For many years, customer service organizations, and the contact center in particular, have been focused on developing a 360- degree view of the customer and providing a consistent customer experience across interaction channels—including such channels as phone, Web, and chat. Poor customer experiences result when...
Published: Aug 15, 2013
According to the National Archives and Records Administration, 93 percent of all businesses that lost their data center for 10 days went bankrupt within one year.
Armed with a few key best practices, you can eliminate this risk by building an effective DR strategy that will protect your corporate data and your job. ...
Published: Apr 29, 2013
Protecting data on endpoints has become more challenging because of recent trends like exponential data growth, the rise in endpoints, BYOD, and SaaS applications. Protect your corporate endpoint data by avoiding these common backup mistakes.
Access the white paper to find out if you're making any of these top...
Published: Aug 12, 2014
Tasked with reporting quarterly, annual revenue results, CFO’s responsibilities to provide “numbers” just doesn’t cut it anymore. This report contains some key insights taken from the CFO Research for a 2012 study done in collaboration with IBM Business Analytics on narrative analysis.
Published: Oct 24, 2013
The world in which today’s companies operate is more complex, interconnected and social than ever. These shifts in the business environment can also introduce new risks and often require implementing new business continuity approaches.
Published: Mar 05, 2014
Fast-growing and ambitious, Deliveroo benefits from NetSuite OneWorld’s scalability and flexibility, expanding efficiently and internationally. By using one unified software system, Deliveroo can manage its business processes, including global financial consolidation, in 12 countries with ease.
And, as NetSuite...
Published: Aug 02, 2017
Given the realization by executives across the industry that support services is a key player in creating the ideal customer experience, which ultimately will lead to long-term customer loyalty, support organizations now find themselves in the midst of an identity crisis.
This report shares shares key TSIA insights...
Published: May 02, 2017
In the 21st Century, manufacturing is undergoing another industrial revolution. Manufacturing may have a shining future ahead, but what about the challenges manufacturers face? While they should be expanding and innovating, many businesses lack insight into their customers, financials, and processes, leading to:
...
Published: May 15, 2017
Given the risks that attend today’s punishing threat and regulatory landscapes, your need for identity and access governance (IAG) has never been greater.
You need to know exactly who has access to what resources and if these levels of access are appropriate.
In recent years, this simple need-to-know mandate...
Published: Sep 09, 2013
Unified communications are essential in today's business world, but optimizing your architecture for your platform can be extremely difficult. This step-by-step whitepaper helps you plan for an enhanced unified communications model by outlining strategies for effective architecture.
Download this whitepaper...
Published: Feb 19, 2016
Smart meters are utility meters which can monitor energy consumption in real-time and automatically send electronic meter readings to providers.
Installations and adoption rates are a growing global trend in the utilities industry.
Published: Sep 12, 2014
This white paper provides guidance for adding support for hosted applications and desktop sessions to your VMware Horizon infrastructure.
Whether the goal is to integrate an existing RDS environment for combined management with VMware Horizon with View™ virtual desktops or deploy hosted applications or desktop...
Published: Jun 12, 2017
In this white paper, we look at public-facing social media and emerging internal social technologies that promote collaboration and efficiency. Download the full whitepaper here to find out more.
Published: Jul 10, 2013
This paper provides some key insights into how you can maximize your video’s effectiveness in social streams. It does this by revealing how consumers are engaging with video and what types of video posts are most effective.
Then it demonstrates how you can develop a video posting strategy and best practices...
Published: Nov 05, 2013