Many companies have focused on making incremental improvements to their service and support operations; however, it is clear that in many cases companies are not meeting user requirements. Given that budgets typically are not growing, how do companies bridge this gap and meet this need? Can it be done so that it actually...
Published: Jul 21, 2014
Converged Infrastructures are becoming a common sight in most IT departments.
Their adoption increased by 50% year-on-year in the second quarter of 2013, surpassing $1.3 billion in value worldwide, according to IDC.
This document details the results from a configuration and testing exercise undertaken by...
Published: Mar 01, 2015
Choosing a virtual desktop infrastructure (VDI) typically requires you to make tradeoffs. Persistent desktops are more expensive but offer greater flexibility and a better experience for users. Non‑persistent desktops are economical but provide users with fewer options. Each approach can be appropriate depending on your...
Published: Jun 12, 2017
In this Industry Insight, BMC discusses how utilizing a SaaS approach to IT Service Management can position your IT organization to best manage the growing number of cloud-based services along with your enterprise's internal systems.
Published: Oct 21, 2013
Content marketing is the most effective way for brands to increase engagement on social networks. The problem is that brand content, whether created internally or externally, is expensive, and doesn’t perform as well as trusted content.
The answer to your content problem: leverage advocates. Your brand advocates...
Published: Oct 07, 2013
A visual infographic highlighting the five architectural principles of developing the Next Generation Data Center (NGDC), including scale-out, guaranteed performance, automated management, data assurance, and global efficiencies.
This infographic typically accompanies the white paper, Designing the Next Generation...
Published: Sep 12, 2017
The adoption of ITIL is widespread and tens of thousands of companies are already reaping its benefits. But, as with any process, there are a number of common ITIL adoption mistakes to avoid.
When creating your ITIL vision and planning for integrating ITIL into your organization, you can learn by those who have gone...
Published: Oct 10, 2016
"A blended future: The changing mix of IT service delivery and consumption" is a new survey of global executives. The research confirms a changing mix in how IT services are delivered and consumed. This trend is expected to continue over the next three years.
The survey was conducted by The Economist...
Published: Jun 13, 2014
Customer experience management is now more important than ever as today companies are finding it hard to distinguish themselves from the competition based solely on price or quality. It’s the small, pleasant surprises in customer service that create loyalty and emotional commitment.
Read more about...
Published: May 19, 2015
Making the most of your IT environment has never been more important than it is right now. Considerations such as performance, efficiency and economics are driving organizations to seek out new technologies to do just that.
Check out this one-page infographic to explore three ways to maximize your IT environment and...
Published: Mar 07, 2014
Every healthcare organisation understands the importance of file security and regulatory compliance. What many hospitals and practises don’t understand is that the easiest way to send sensitive files in compliance with these regulations is by leveraging a managed file transfer solution from Ipswitch.
Published: Sep 10, 2014
The way companies approach support services is changing - both in terms of the organizational structure as well as the areas of focus and key performance indicators (KPIs). Support teams are no longer only focused on break/fix; they are being tasked with creating proactive, personalized, predictive service offerings.
...
Published: Jul 19, 2017
Collaboration is the name of the game in modern society. As the outside world is increasingly networked, the internal organization of organizations needs to also be adapted. Over the past years, the walls between business and IT have been torn down to allow for more flexibility and agility do it’s high time to also...
Published: Sep 11, 2014