Speed. Quality. Low cost. There used to be a saying that you could only have any two at the same time. But that was then. Today, consumers expect all three–and increasingly, they can get it.
Digital technology lies at the root of the change, because it enables companies to simultaneously reduce cost, improve...
Published: Feb 08, 2022
Did you know that approximately 300 billion emails are sent every day and that about half of all email traffic is considered spam? Sending your customers information that they don’t want or can’t use isn’t the way to build a meaningful relationship. Customers won’t waste their time with companies...
Published: Feb 08, 2022
Explosive data growth is a double-edged sword. On one hand, it’s enabling the most disruptive and exciting companies in the world to create competitive advantages and develop brand new products and services. On the other, you have to deal with more sensitive data exposure and misuse than ever before. Governing this...
Published: Feb 08, 2022
Customer loyalty can be fleeting. According to PWC, 32% of customers would stop interacting with a brand they love after a single bad incident.
Organizations need to put customers at the centre of their business and emphasize the importance of meeting customers’ increasingly high expectations.
Read this...
Published: Feb 08, 2022
Chief Data Officers (CDOs) and Chief Data Analytics Officers (CDAOs) have now reached a pivot point. In the early days of these roles, their objective was clear: Reduce organizational risk through regulatory compliance. CDOs and CDAOs took that original goal and they became great at it. As CDOs and CDAOs have successfully...
Published: Feb 08, 2022
Global Business Services (GBS) leaders are in a tug of war about how to maximise the agility, quality, and speed of service delivery. Unlock the true potential of your model with GBS on Now. Learn more about the power of the Center Office model and discover why GBS on Now from ServiceNow and Deloitte is the ideal starting...
Published: Apr 04, 2022
Explosive data growth is a double-edged sword. On one hand, it’s enabling the most disruptive and exciting companies in the world to create competitive advantages and develop brand new products and services. On the other, you have to deal with more sensitive data exposure and misuse than ever before. Governing this...
Published: Feb 08, 2022
To stay ahead of your competition, you need to make better, faster decisions, by enabling ongoing visibility into projects across your organisation. That’s why about 75% of business leaders will use roadmap planning tools by 2023, according to Gartner®. Read this eBook to learn what effective roadmap planning...
Published: Apr 04, 2022
Digital Transformation changes expectations: better service, faster delivery, with less cost. Businesses must transform to stay relevant, and data holds the answers.
Many modern enterprises struggle to achieve their digital transformation goals because their data and applications are disconnected. Islands of infrastructure...
Published: Feb 08, 2022
Incorporating robust ESG practices into business strategy and execution is critical, not only to be a good corporate citizen and ensure regulatory compliance, but also to drive and maintain customer, investor, and employee loyalty. Through technology and a consumer-grade user experience, ServiceNow® embeds ESG concepts...
Published: Apr 04, 2022
Application Programming Interfaces, or APIs, were developed to streamline the way digital ecosystems communicate and interact with each other. At their core, APIs abstract the complexity of connecting multiple disparate systems. This allows developers to integrate third-party content or services quickly and easily into...
Published: May 23, 2022
Today, most big companies have a foggy, disjointed picture of their suppliers. Why? Because their supplier information is scattered across dozens or even hundreds of databases and applications.
And, most businesses are leaking money.
Quite often, the leaks are invisible. But they’re very real, extremely...
Published: Feb 08, 2022
Enterprises today recognize that cloud is integral to their digital transformation.
Cloud adoption is growing exponentially, and it is a key enabler to every digital transformation. As organizations move to the cloud for agility, scalability, and flexibility, they are adopting cloud-native, intelligent, and automated...
Published: Feb 08, 2022
Digital Transformation changes expectations: better service, faster delivery, with less cost. Businesses must transform to stay relevant, and data holds the answers.
Many modern enterprises struggle to achieve their digital transformation goals because their data and applications are disconnected. Islands of infrastructure...
Published: Feb 08, 2022
