This paper provides important insights into the root causes of project failures and misalignment with business unit expectations, along with possible solutions. It illustrates the path to optimized project and portfolio management from four different starting points, and provides step-by-step advice to help you reach new...
Published: Jul 09, 2013
Now in its fourth year, the IBM Smarter Consumer Study is based on surveys conducted by the IBM Institute for Business Value with more than 26,000 consumers from 14 countries. This research included surveys with 1,976 Australian consumers across nine product categories, including groceries.
Published: Aug 06, 2014
To perform adaptive, full-service automation, you need IT analytics, a disruption to your existing monitoring and management strategy.
This report helps IT infrastructure and operations (I&O) leaders prepare for IT analytics that turns big data efforts inward to manage the technology services that run your business....
Published: Jul 15, 2014
The technology industry is constantly changing. Usually, it evolves along a progression of somewhat predictable lines. But every 20 years or so, a sea change shakes its very foundation. Tried-and-true practices that underpinned the previous model may no longer apply. It happened, for example, when the industry transitioned...
Published: May 27, 2014
Globalization, generational shifts, new attitudes towards work and the consumerization of IT are driving business leaders to reconsider the best ways to recruit, train and manage their precious talent.
These changes in the way people work are an opportunity to put employees at the center of the business strategy,...
Published: May 05, 2014
In this executive strategy brief, we will explore customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience.
Published: Nov 05, 2013
This infographic touches on five critical steps that will help customers streamline their application infrastructure, reduce infrastructure costs and transform enterprise data into a trusted, high-value resource by successfully consolidating and retiring their applications.
Published: Oct 06, 2014
In its quest to increase agility and reliability, IT is adopting cloud services and related technologies like PaaS, micro-services, and containers to rapidly deliver applications that scale to real-world conditions.
Application topology is often transient and unpredictably interrelated with countless other applications...
Published: Jan 31, 2017
Innovation brings more advanced technology, and with it, more complex problems. As the complexity of customer support requests has continued to grow, customer expectations also continue to rise. Today’s customers are continually expecting faster and more efficient solutions.
In an effort to deliver effective...
Published: Jul 19, 2017
Aberdeen's insights provide the analyst's perspective on the as drawn from an aggregrated view of research surveys, interviews, and data analysis.
Published: Apr 10, 2013
Pro-active reporting is a next generation business intelligence domain, where, instead of users reviewing standard sets of reports, solutions automatically identify and build custom reports for the users.
Published: Jun 24, 2014
As an online insurance company, online interaction with policy holders via Web portal and email is “mission-critical”.
This whitepaper introduces a solution that automatically resolves 1 out of 4 inquiries via the web portal, using suggested responses.
Published: May 19, 2015
This document aligns to the Customer Experience (CX) Value Equation defined by Oracle as a method to identify and measure the value of CX.
Within the value equation there are three important areas of business focus, or CX practice areas: Acquisition, Retention, and Efficiency. Each area has strategic and operational...
Published: Mar 04, 2014
A variety of IT research organizations predicted that by 2014 SaaS products would account for more than 40 percent of all new software sales. By any reasonable measure, SaaS is now considered to be an acceptable and, in some cases, a desirable means of supporting a company's business operations.
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Published: Sep 19, 2013