In March, 2019, ESG (Enterprise Strategy Group) surveyed 200 IT leaders responsible for SaaS applications in distributed and global enterprises to better understand the impact of performance on workforce productivity. In the paper, ESG reviews their findings.
Read this white paper to learn more about...
Published: Oct 31, 2019
The average person uses 36 cloud-based services every single day. Now it’s up to IT operations teams, along with their SaaS vendors, to ensure these applications perform flawlessly.
Read the new eBook Best-in-Class SaaS Performance to uncover:
Three reasons for the pain behind the gain
What...
Published: Oct 31, 2019
Increasingly, Artificial Intelligence is showing up in the products we use and the activities we engage in, from our workplace apps to our customer experiences. Hopes are high. Promises are extravagant. And the potential is huge. But the reality today is considerably less grand. With typical “black box” approaches,...
Published: Oct 31, 2019
Downtime happens and often at the worst time possible. Organizations experiencing downtime face direct and indirect costs from the loss of critical systems. This whitepaper discusses a Globalscape survey of 283 IT professionals and end users revealing the frequency of unplanned downtime, the effects on organizations, including...
Published: Jul 31, 2014
In this white paper, we look at the best way for enterprises to make the move to the cloud and explore how to ensure that security, scalability, and flexibility are not compromised.
Published: Mar 26, 2014
In this guide, you'll learn about what goes into creating your own do-it-yourself (DIY) e-commerce web site, from picking the right tools and services you'll need to create your web pages, to selecting the best hosting provider and payment solution to fit your business.
Published: Mar 13, 2014
Customer expectations are rapidly increasing- with the rise of mobile applications that allow customers to get (almost) anything, anywhere and support organizations are challenged to keep up.
Rescue has created an infographic, incorporating industry research and trends, to illustrate the steps a support organization...
Published: Jul 19, 2017
The goal of this guide is to arm B2B marketers with the ultimate resource for lead nurturing, whether you’re just starting to think about lead nurturing in your business or are looking for ways to enhance and optimize your existing programs.
Published: Jul 30, 2013
This white paper provides guidance for adding support for hosted applications and desktop sessions to your VMware Horizon infrastructure.
Whether the goal is to integrate an existing RDS environment for combined management with VMware Horizon with View™ virtual desktops or deploy hosted applications or desktop...
Published: Jun 12, 2017
From the very beginning Climate Corporataion embraced Chrome Browser as one of their essential business tools.
IT sees Chrome as a unifying technology becuse users across all of the different devices and platforms in their environment use Chrome to access the critical business apps they need to be successful.
...
Published: Aug 07, 2018
Build or buy? When manufacturers have sought new leaders, they have typically done both: grooming talent in-house and paying market rates for the best thinkers and managers.
Published: Jul 24, 2014
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders.
Instead, all customer “touch-points” must be viewed as part of a continuum. Customer touchpoints include Web Self-Service, Interactive Voice Response, Contact...
Published: Apr 05, 2013
For Windows environments, it is critical that organizations can delegate administration and establish granular privileges quickly and efficiently to restrict administrators so they only access the servers and resources required to perform their job and only during the approved times to perform specific tasks.
This...
Published: Aug 11, 2014
In this exciting new piece of research, the IBM Institute of Business Value surveyed 900 business and IT executives from 70 countries. Through our research, we identified nine levers that together enable organisations to create value from an ever-growing volume of data from a variety of sources – value that results...
Published: Jul 07, 2014