Thanks to advances in technology, the business world is changing – it’s faster, it’s global, and ultimately, it’s far more competitive. And just like any other industry, wholesale distributors are trying to keep up with this new pace – but is your business struggling to compete?
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Published: May 15, 2017
Customer expectations have reached new heights. They are used to communicating however it suits them, by phone, email, Facebook, twitter or text. The method doesn’t matter to them, except when the company they want to deal with can’t handle it.
This whitepaper explains how to understand, automate and learn...
Published: Jun 03, 2015
Globalscape's Enhanced File Transfer™ (EFT™) High Security module (HSM), with the Auditing and Reporting module (ARM), helps achieve or exceed security practices mandated by the most rigorous standards, including PCI DSS, FIPS 140-2 Validation, HIPAA, and Sarbanes-Oxley. This whitepaper discusses how EFT,...
Published: Jun 27, 2014
With larger sends and bigger budgets, it is imperative for enterprise marketers to run A/B tests when trying out new techniques, layouts or messaging for campaigns. Optimizing and improving conversion rates can make a big difference in marketing ROI and lead to proven tactics and techniques organizations can adopt over...
Published: Mar 13, 2014
Organizations are increasingly adopting a hybrid strategy for cloud computing to realize the benefits without compromising on control. The integration at the network, infrastructure, and process layers that is required by hybrid models can be addressed by three new cloud-focused solution types: bridges, brokers, and gateways....
Published: Aug 13, 2013
In the “How to Fix Customer Service” report from Harvard Business Review, a survey by CEB categorized customer service reps into 7 di erent profiles. Those who control the situation were found to be more e ective than those who empathize and are overly apologetic.
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Published: May 02, 2017
Despite the distractions provided by the Queen’s Jubilee and the Olympics, news about technology in the UK public sector continued to bubble to the surface in 2012. Whilst still reeling from 2011’s announcement taxing much of the £12.7bn scheme to link all parts of the NHS, 2012 saw headlines about big...
Published: May 23, 2014
Given the realization by executives across the industry that support services is a key player in creating the ideal customer experience, which ultimately will lead to long-term customer loyalty, support organizations now find themselves in the midst of an identity crisis.
This report shares shares key TSIA insights...
Published: May 02, 2017
In the past, marketers often used social media as just another channel for publishing content and listening to their community. However, to maximize the success of social marketing, today's marketers need to become adept at integrating social into their existing marketing programs and strategies.
Published: Aug 11, 2014
Survey highlights key challenges and opportunities for improving services in the workplace A new report from ServiceNow, “Today’s State of Work: The Service Experience Gap,” shows that business services typically fall far short of the service experiences we enjoy in our personal lives.
Despite...
Published: Oct 10, 2016
IT professionals know the word kludge all too well, having experienced the painful inefficiencies that occur when multiple point products are cobbled together to try to accomplish tasks and to function as one unit. It rarely works and the TCO (total cost of ownership) analysis of such inefficiencies will show a pretty...
Published: Jun 16, 2015
The federal government is taking notice of lessons learned in the private sector. It understands that citizens are also consumers—and as such, are looking for the same streamlined experience they get elsewhere online when interacting with the government.
It also understands that what consumers may be finding...
Published: Mar 04, 2014
With IBM MobileFirst and IBM’s Smarter Process, you can redesign how you deliver services and support more streamlined business processes. Therefore, you can help enable your customers to have a more superior mobile experience.
Published: Aug 18, 2014
Managing the unique and groundbreaking changes in both technology and business over the past decade has created an ongoing IT infrastructure challenge for many senior technology executives.
Indeed, over the past ten years, the typical business application architecture has evolved from a desktop-centric installation,...
Published: Nov 07, 2013