The rapidly changing pace and dynamics of the modern business world is placing fresh pressures on all “C-Level” executives, but none more so it seems than the CFO who is now expected to become the leading cog in the business machine.
Published: Sep 04, 2014
Business processes are increasingly dependent on a complex mix of IT infrastructure and applications within both virtualized and physical environments. A new set of IT management challenges have emerged in light of the rapid adoption of virtualization and cloud‐computing technologies.
Published: Feb 14, 2014
Today’s IT teams are charged with managing the devices and apps their users need to access business content anywhere, anytime. On top of that, IT is challenged to keep their organizations’ collaboration secure.
This white paper explores how you can secure collaboration to make content more current, mobile,...
Published: Apr 13, 2017
The concepts and technologies of “cloud computing” may play an important role in meeting these challenges. Clouds offer the potential to reduce IT cycle times, more effectively exploit virtualization technologies and increase operational efficiencies. But adoption rates among SAP users have been conservative....
Published: Sep 27, 2013
Some five years ago we felt compelled to write our whitepaper “The Five Myths of Computational Fluid Dynamics” [1]. Since then, we have had quite a lot of feedback regarding our views, and broadly, our debunking of these myths resonated with people.
Through all the feedback and conversations we’ve...
Published: Oct 14, 2014
The basic methodology EHI uses with Surveyor is to clearly define and standardize information and associated processes, automate input data where possible, implement sophisticated analysis and capacity planning strategies that are consistently applied, and automatically generate analytic forecasting reports.
“These...
Published: Sep 04, 2014
Global organizations are increasingly emphasizing business resilience, that is, the ability to adapt rapidly to a continuously changing business environment. This movement has led to important changes in the roles of IT professionals as they become progressively more engaged in managing all types of risk confronting the...
Published: Jul 19, 2013
You and your company deserve a service desk that is truly helpful.
Learn from this Whitepaper how to deliver a delightful IT experience that will help you go from:
Poor support to customer delight
No control to a predictable experience
Managing costs to demonstrating value
Rigid to agile
...
Published: Mar 13, 2017
Companies increasingly rely on IT discovery techniques to provide a complete and accurate picture of the IT environment. But traditional discovery methods often fall short—slow to produce results and costly to implement.
Published: Oct 10, 2013
Today’s organizations are growing ever more reliant on virtualization, whether of servers, desktops or cloud platforms. However, for many organizations simply understanding, let alone optimizing, service levels in complex, highly dynamic virtual environments continues to be a challenge. This eBook looks at the obstacles...
Published: Sep 02, 2014
Today, technology is making it simpler for IT and support teams to handle those tasks via remote support software tools. The latest development involves providing video-assisted support using the camera on a customer's or an employee's mobile device to quickly identify technical issues that are hard to describe...
Published: May 04, 2016
This paper explains why mastery will not be possible with merely adequate (“just good enough”) integration technology. “Good enough” will in the end produce a massive negative impact and prevent you from maximizing success (digitalization) in all areas.
Published: Aug 18, 2014
Given the risks that attend today’s punishing threat and regulatory landscapes, your need for identity and access governance (IAG) has never been greater.
You need to know exactly who has access to what resources and if these levels of access are appropriate.
In recent years, this simple need-to-know mandate...
Published: Sep 09, 2013
Not long ago, who was visiting web sites and why was essentially a mystery. Web masters put counters on web pages to track how many times people “hit” the page—that is, visited, downloaded a file, or some other activity—but that was the extent of the insight. True web analytics capabilities were...
Published: Oct 06, 2014