Microsoft Office 365 adoption has been growing at the rate of nearly 3MM users per month. How are IT departments managing this migration to the cloud while still ensuring performance for their users?
“The State of Office 365 Performance” is a definitive guide to 2019 Office 365 trends in adoption,...
Published: Mar 21, 2019
Over the past 40 years, our lives have been changed by the IT industry. Major technological shifts have come every 10 to 15 years, from mainframe to client/server to the Internet. And the impact on the fabric of society has grown with each wave. Today, we are on the front edge of a major shift that is even more transformational...
Published: May 13, 2013
This document aligns to the Customer Experience (CX) Value Equation defined by Oracle as a method to identify and measure the value of CX.
Within the value equation there are three important areas of business focus, or CX practice areas: Acquisition, Retention, and Efficiency. Each area has strategic and operational...
Published: Mar 04, 2014
Meeting the high expectations of today's customers is a big enough challenge on its own, but when you add in the need to satisfy your own company goals it adds complexity to an environment that is already demanding.
Find out whether your contact center is helping your company or hurting it...
Published: May 19, 2015
The way we work is changing. Technological advancements, an increasingly varied workforce, and new employee demands are triggering fundamental shifts in the working world.
And forward-thinking IT leaders are poised to lead the way, already shaping their teams, tech, and strategies to meet challenges head on.
...
Published: Aug 22, 2017
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across services organizations. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more...
Published: Apr 01, 2016
A challenging global economic environment, ever shorter business cycles, and far-reaching changes in the competitive landscape resulting from the move toward the digital economy — nobody needs to be reminded that enterprises are having to adapt fast if they want to survive in this new world.
Published: May 18, 2014
Keeping your IT help desk up and running is an ongoing challenge—one made infinitely harder when dealing with outdated systems and insufficient communication tools. But there’s a way to overcome your top help desk challenges with ease.
Published: Sep 07, 2016
VMware Horizon View is a universal client solution that enables users to access their desktops, data, and applications as they’ve come to expect – anywhere, anytime, and from any device.
With the advent of the personal computer, the IT group lost control of desktop computing, and now it’s time to...
Published: Aug 02, 2013
Organizations are faced with the need to put high availability clusters in place for a growing number of systems. But these may be expensive. Costs of software licenses, as well as of implementation, operation and support may prove daunting even for large, well-funded IT operations. For small and midsize businesses, costs...
Published: Jul 22, 2014
You made a visualization! Congratulations: you are part of a small but growing group that’s taking advantage of the power of visualization. However, bringing your visualizations from “good” to “great” takes time, patience, attention to detail, and some basic knowledge of visual analysis best...
Published: Sep 18, 2014
This report explores how Customer Analytics can increase customer retention and minimize defections through optimally timed, personalized retention offers while significantly improving a company’s bottom line.
In the final analysis, proactive Loyalty & Retention strategies are critical to achieving success...
Published: Apr 10, 2013
Our solutions, technology and consulting for life sciences organizations can help you improve clinical development processes, act on insights to drive growth, and enhance relationships across the ecosystem.
Published: Sep 02, 2014
Sling Media uses the LogMeIn Rescue remote support solution with web-based chat to receive inbound customer support requests and resolve configuration issues with customer devices.
By integrating Rescue with their Salesforce.com CRM solution, the Customer Experience team is able to report on all customer contacts...
Published: Jul 18, 2014