Digital disruption and, more recently, widespread disruption in society caused by COVID-19 has fundamentally changed customer demands and expectations. For large enterprises and government institutions alike, the need to provide experiences that are easy to consume has exploded – with access to data, products and...
Published: Oct 18, 2021
Digital innovation should be considered highly strategic for the future success of your organization. Everyone has heard the expression that software is eating the world, so one of the next big challenges for every organization is how to operate more like a software company to rapidly deliver the necessary digital innovation....
Published: Oct 18, 2021
In the last 12 months we have experienced impacting events which have changed the landscape in Australia and New Zealand. From bushfires, to pandemics and all of the economic and legislative changes in between, this year has shown how adaptive organisations can thrive in uncertain times, and has equally shown that those...
Published: Oct 21, 2021
Every organisation in Australia and New Zealand has a transformation agenda, yet many are unable to execute it due to technical and organisational factors which limit their progress. In every industry that we have engaged in for this research, technical debt and organisational debt have been cited as key inhibitors in...
Published: Oct 21, 2021
Cloud has never been more important to agile, responsive organisations, but the reasons for its appeal have evolved. Its greatest benefit was once the savings it could deliver, but today cloud is seen as a key driver of business agility and growth. However, organizations must balance many competing factors such as...
Published: Oct 19, 2021
Applications are critical to the way in which an organization functions. To best serve your employees and customers, it’s important to step back and think things through properly - especially as the needs of your people continue to evolve. However, advancements in technology and the growth of competition can make...
Published: Oct 18, 2021
Many companies have focused on making incremental improvements to their service and support operations; however, it is clear that in many cases companies are not meeting user requirements. Given that budgets typically are not growing, how do companies bridge this gap and meet this need? Can it be done so that it actually...
Published: Jul 21, 2014
This paper outlines the findings of the most recent research commissioned by OpenText. From the results of extensive customer interviews with some of the world's best known brands across a wide variety of industries, OpenText has uncovered a wealth of information about the ROI of ECM.
Published: May 07, 2014
It’s a wild world outside the corporate firewall and being accountable for defending data for an entire company is a heavy responsibility.
This Survival Guide is your most valuable tool for keeping corporate assets out of harm’s way. Complete the form on the right to access the guide.
Published: Aug 12, 2014
You are a manager of an IT team and constantly tasked with more than projects. Your job is managing your team’s entire lifecycle of work. This includes multiple projects and deliverables such as ad hoc work, repeatable work, planned work outside of projects, and other requests. Each has its own degree of difficulty...
Published: Jul 24, 2013
Birst's Salesforce Reporting and Analytics helps sales managers analyze all of the critical salesforce.com data to uncover insightful pipeline information. Combining sales data with marketing, financial and operational data to obtain a comprehensive view of the pipeline is where Birst excels. Birst enables sales managers...
Published: Jul 16, 2013
The term cloud computing covers a big area, and comes with a lot of new terms and information. That’s what this book discusses. Some people may want to get deeper into the technological details, while others may care only about the business implications
Published: Aug 28, 2014
This white paper explores how SaaS has fundamentally changed the economics for ITSM by reducing or removing maintenance, internal resource, and infrastructure costs.
Published: Nov 22, 2013
Achieving hardy performance over the long term requires businesses to develop healthy forecasting processes. Develop or restore forecasting health by adhering to the six principles presented in this paper.
Published: Jul 30, 2014
