In March, 2019, ESG (Enterprise Strategy Group) surveyed 200 IT leaders responsible for SaaS applications in distributed and global enterprises to better understand the impact of performance on workforce productivity. In the paper, ESG reviews their findings.
Read this white paper to learn more about...
Published: Oct 31, 2019
The average person uses 36 cloud-based services every single day. Now it’s up to IT operations teams, along with their SaaS vendors, to ensure these applications perform flawlessly.
Read the new eBook Best-in-Class SaaS Performance to uncover:
Three reasons for the pain behind the gain
What...
Published: Oct 31, 2019
Increasingly, Artificial Intelligence is showing up in the products we use and the activities we engage in, from our workplace apps to our customer experiences. Hopes are high. Promises are extravagant. And the potential is huge. But the reality today is considerably less grand. With typical “black box” approaches,...
Published: Oct 31, 2019
This whitepaper outlines the reasons why an MSP will benefit from partnering with the right BDR vendor vs. attempting to build their own.
The growth of the backup and disaster recovery market, and desire for increased revenues, has prompted MSPs to consider building their own BDR solutions. Learn the top 5...
Published: May 08, 2013
Once voice systems have migrated to VoIP, fax communications are the next logical addition to an IP-based environment.
This white paper discusses how fax servers and new FoIP investments fit into an organization’s overall document delivery strategy.
It also calls attention to issues and challenges organizations...
Published: Nov 08, 2013
The truth is, your CEO might not care about how many emails you sent last week. In her mind, if marketing isn’t driving revenue, it’s a cost center — pure and simple.
Published: Oct 03, 2014
In this white paper, we look at the best way for enterprises to make the move to the cloud and explore how to ensure that security, scalability, and flexibility are not compromised.
Published: Mar 26, 2014
Whether you are running applications that share photos to millions of mobile users or you’re supporting the critical operations of your business, the “cloud” provides rapid access to flexible and low cost IT resources.
With cloud computing, you don’t need to make large upfront investments in...
Published: Nov 08, 2013
To identify, attract, fill, and retain corporate leadership talent, companies need to focus on hiring strategies, employee development, and career and succession planning.
However, most companies are not well prepared to fill vacancies in their leadership roles.
By employing consistent, organizationwide talent...
Published: Apr 22, 2014
This white paper explores how SaaS has fundamentally changed the economics for ITSM by reducing or removing maintenance, internal resource, and infrastructure costs.
Published: Nov 22, 2013
Transform Customer Service with Oracle’s Comprehensive Solutions.
Published: Apr 22, 2014
Fast and effective support will be a competitive differentiator for companies and represents a strategic opportunity in a digitally transformed world. As the number of devices increases and users expect that the time to resolution contracts rapidly, organizations are challenged to deliver uninterrupted access and use of...
Published: Feb 21, 2018
As a company that works with real world software application development and operations team practitioners at every level on an everyday basis, CA Technologies understands that this ‘new term’ DevOps needs clarification, analysis and examination.
In a programme we have called CA DevOps Perspectives, we...
Published: Aug 14, 2014
Downtime happens and often at the worst time possible. Organizations experiencing downtime face direct and indirect costs from the loss of critical systems. This whitepaper discusses a Globalscape survey of 283 IT professionals and end users revealing the frequency of unplanned downtime, the effects on organizations, including...
Published: Jul 31, 2014