Historically network monitoring and analysis has been an afterthought in the design of networks and networking equipment. In today’s data economy, this is a growing issue as organizations race to ever-faster network speeds, security threats are on the rise, and regulatory compliance requirements have become more...
Published: Apr 17, 2014
Recent studies have demonstrated a positive relationship between the implementation of advanced technology in contact centers and increased caller satisfaction.
For example, advanced call handling techniques reduce average queue time by anywhere from 12 to 43 percent. Calls per hour per agent improved 6 to 18 percent....
Published: Feb 06, 2014
When organizations talk about improving their technology return on investment (ROI), they typically are referring to their investments in hardware or software, but in fact, the greatest opportunity to increase your technology return may come from improving the productivity of your data center IT staff.
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Published: Jan 16, 2014
Cisco Validated Designs (CVDs) provide the framework for systems design based on common use cases or current engineering system priorities. They incorporate a broad set of technologies, features, and applications to address customer needs. Cisco engineers have comprehensively tested and documented each CVD in order to...
Published: Aug 18, 2014
The time you save with the Cisco UCS solution's automated process can quickly add up when you are implementing a large-scale blade server deployment.
By choosing the Cisco Blade Servers, your IT staff can save days or weeks - time much better spent on other projects. Less time spent on routine tasks...
Published: Apr 08, 2014
Cisco engaged Miercom to evaluate the performance of the newly launched ASA 5500-X Series of Adaptive Security Appliances. To learn more about this summary report, download now!
Published: Jan 16, 2014
People around the globe are enamored with their smartphones and tablet computers, and they feel strongly that they should be allowed to use these devices at work.
By combining an architecture-based technical implementation with carefully considered business policies, organizations can create a safe and appropriate...
Published: Oct 18, 2013
This paper will explore a number of enterprise trends that we have observed over the previous twelve months. After a brief UCaaS market overview and review of the value propositions of today’s cloud providers, the paper will explore the key trends within the enterprise that are proving successful for realizing actual...
Published: Jan 20, 2014
We should state, right up front, that products based on the upcoming IEEE 802.11ac wireless-LAN (WLAN) standard are indeed going to dominate the enterprise wireless local-area network landscape.
But as is often the case with new technologies, the hype surrounding the initial availability of .11ac products is...
Published: May 21, 2013
Simple, affordable collaboration solutions are making it easier for people to work more effectively, on any device, and from any location: in the office, at home, or on the move. Nowhere is this more evident than in small and medium organisations where more and more businesses are seizing new opportunities to differentiate...
Published: Jun 24, 2014
In our technology-rich world, it’s easy to take for granted how things work. Take the global positioning system (GPS) for example. With a GPS device, a route as complicated as Boston to Atlanta can be achieved with the simple input of a destination; the only problems the driver has to be concerned with are gas prices...
Published: Apr 18, 2014
Cyber security breaches can happen to any organization at any time. Whether you're small business with one location or a large corporation that is worldwide, an information security breach is inevitable. How well is your network protected?
Do you have the man power to monitor your small business cyber security...
Published: Aug 27, 2014
Mobile communications have fundamentally changed the way business works. Once the exclusive domain of senior executives, mobile devices are now indispensable to most employees for conducting both their business and personal lives. Smartphones, tablets, and new hybrid devices such as the Samsung Galaxy Note and Apple iPad...
Published: Apr 07, 2014
Cisco® Connected Mobile Experiences (CMX) is a smart Wi-Fi solution that uses the Cisco wireless infrastructure to detect and locate smartphones, tablets, and other mobile devices. With it, your organization can directly serve personalized content to users.
Published: Aug 22, 2014