Recent studies have demonstrated a positive relationship between the implementation of advanced technology in contact centers and increased caller satisfaction.
For example, advanced call handling techniques reduce average queue time by anywhere from 12 to 43 percent. Calls per hour per agent improved 6 to 18 percent....
Published: Feb 06, 2014
Software-defined networking (SDN) offers today’s static campus networks much needed flexibility and
programmability to enhance resource utilization and achieve faster application deployments. SDN enables dynamic network provisioning, leading to enhanced business productivity, security and improved user experience....
Published: Aug 21, 2014
As part of a five-year strategic plan, the university’s “Open Kingdom” project aims to create a consistent user experience across the Uxbridge campus, including the provision of wireless network access.
This last issue became critical in the summer of 2012, when the Students Union body insisted on...
Published: Oct 18, 2013
Companies today are taking more steps to enable an ever more intimate degree of collaboration among internal groups. Moreover, when profiled by “Leaders vs. Laggards” adoption, the “Leaders” among these are experiencing a competitive advantage and collaborating beyond enterprise borders, seeking...
Published: Jan 20, 2014
Migrating employees to Windows 7 could be a risky and expensive proposition, especially if it affects the employee's working environment. AppSense's user virtualization technology manages all the user-specific elements of the Windows 7 migration process as well as providing an alternative approach to managing the...
Published: Aug 13, 2013
With cloud computing's paradigm of shared infrastructure, DDoS attacks on a specific target can quickly affect many or all tenants. In this Arbor Insight, we explain why availability should be the top priority for cloud operators, and outlines best current practices for preventing and mitigating attacks.
Published: Mar 13, 2014
J.R. Simmons is President and Principal Consultant of COMgroup, Inc., and an executive board member of the Society of Telecommunications Consultants. With 37 years of experience, including 28 years as an independent consultant, he provides a broad range of in-depth telecommunications experience. J.R. is recognized as an...
Published: Jan 16, 2014
MacArthur Corporation is a distributor of roofing, siding, HVAC, and other building materials for residential and commercial construction.
With a basic hub-and-spoke architecture, MacArthur’s network connects the remote sites to the company’s data center in St. Paul for access to all enterprise resource...
Published: Jun 16, 2014
The Cisco Unified Computing System™ (Cisco UCS®) provides the predictable performance needed for enterprises to meet a wide range of Microsoft SQL Server workload demands while also reducing risk and offering scalability options...
Published: Apr 08, 2013
Serving as the foundation for cloud computing and virtualization, datacenter networks will need to evolve more quickly and become better aligned with other IT resources if they are to support virtualized application workloads and the larger objective of IT-driven business transformation.
A more agile network is clearly...
Published: Oct 08, 2013
“Bring your own device” (BYOD) is the new mantra of employees who are empowered to innovate the way they work, using the technology tools they prefer. This growing trend has been well-documented.
In our original research on BYOD, described in “BYOD: A Global Perspective,” the Cisco Internet...
Published: Jan 16, 2014
Cisco surveyed 1300 IT professionals across 13 countries to understand IT's role as a business enabler. The survey assesses how well network investments align with business demands, and looks into IT's ability to adopt technologies that can increase IT business impact.
Business growth is creating demand for...
Published: Apr 04, 2014
Web 2.0 and social networking applications have created an entirely new set of IT requirements for securing, controlling, and ensuring bandwidth in the new enterprise network. In this e-book, see how you can securely optimize your network with Dell SonicWALL's advanced security platform.
It combines core next-generation...
Published: Nov 20, 2013
We should state, right up front, that products based on the upcoming IEEE 802.11ac wireless-LAN (WLAN) standard are indeed going to dominate the enterprise wireless local-area network landscape.
But as is often the case with new technologies, the hype surrounding the initial availability of .11ac products is...
Published: May 21, 2013