Digital disruption and, more recently, widespread disruption in society caused by COVID-19 has fundamentally changed customer demands and expectations. For large enterprises and government institutions alike, the need to provide experiences that are easy to consume has exploded – with access to data, products and...
Published: Oct 18, 2021
Digital innovation should be considered highly strategic for the future success of your organization. Everyone has heard the expression that software is eating the world, so one of the next big challenges for every organization is how to operate more like a software company to rapidly deliver the necessary digital innovation....
Published: Oct 18, 2021
In the last 12 months we have experienced impacting events which have changed the landscape in Australia and New Zealand. From bushfires, to pandemics and all of the economic and legislative changes in between, this year has shown how adaptive organisations can thrive in uncertain times, and has equally shown that those...
Published: Oct 21, 2021
Digital transformation (DX) is paving the way for the future of business, requiring the rapid adoption of novel digital technologies. However, every change involves risks. This is especially true as cyber attacks and breaches in cyber security are among the largest risk factors. The very systems that were introduced to...
Published: Oct 19, 2021
Every organisation in Australia and New Zealand has a transformation agenda, yet many are unable to execute it due to technical and organisational factors which limit their progress. In every industry that we have engaged in for this research, technical debt and organisational debt have been cited as key inhibitors in...
Published: Oct 21, 2021
Cloud has never been more important to agile, responsive organisations, but the reasons for its appeal have evolved. Its greatest benefit was once the savings it could deliver, but today cloud is seen as a key driver of business agility and growth. However, organizations must balance many competing factors such as...
Published: Oct 19, 2021
Applications are critical to the way in which an organization functions. To best serve your employees and customers, it’s important to step back and think things through properly - especially as the needs of your people continue to evolve. However, advancements in technology and the growth of competition can make...
Published: Oct 18, 2021
Too often, companies don’t see their contact center as a business asset. This problem is compounded for companies who are not on the Fortune 500, who cannot afford large dedicated technical resources for the contact center, and who do not have multi-year customer service strategies in place.
Unfortunately, this...
Published: Apr 25, 2013
In the modern age, customers are in control of when, where, and how they consume information. In this environment, customer-focused companies strive to make their content available to an ever-growing number of connected users and devices on a much larger scale than ever before, and to gather as much data and insight from...
Published: Oct 08, 2014
This comprehensive 38-page beginner’s guide introduces key concepts and considerations when creating digital business processes with electronic signatures.
Published: Oct 02, 2013
Is your IT service delivery future ready?
Application and cloud strategies are inextricably linked, and IT organizations looking to improve speed and resilience are laser focused on modernizing apps and IT infrastructure. The key to digital transformation success is a single hybrid cloud platform that operates...
Published: Jan 14, 2021
Students and faculty continuously migrate data to personal devices such as laptops, iPhones, Androids and tablets. As a result, the OSU mathematics department’s IT team sought a secure, reliable endpoint backup solution to protect data and sensitive research commissioned by the university that is produced and stored...
Published: Jan 20, 2014
With the economic recession behind us, markets are poised for growth yet again.
As fast-growing companies achieve greater market penetration and gain more customers, they face the challenge and opportunity of expanding to new locations and efficiently growing their business.
They must be able to effectively manage...
Published: Sep 22, 2014
Effective collaboration is beneficial to managers and directors as well as employees. Tools that enhance the document lifecycle have been proven to increase efficiencies.
This paper explains how collaboration technologies can be applied to different points of a document’s lifecycle and how administrators and...
Published: Mar 01, 2015
