Applications are critical to the way in which an organization functions. To best serve your employees and customers, it’s important to step back and think things through properly - especially as the needs of your people continue to evolve. However, advancements in technology and the growth of competition can make...
Published: Oct 18, 2021
Digital transformation (DX) is paving the way for the future of business, requiring the rapid adoption of novel digital technologies. However, every change involves risks. This is especially true as cyber attacks and breaches in cyber security are among the largest risk factors. The very systems that were introduced to...
Published: Oct 19, 2021
Digital innovation should be considered highly strategic for the future success of your organization. Everyone has heard the expression that software is eating the world, so one of the next big challenges for every organization is how to operate more like a software company to rapidly deliver the necessary digital innovation....
Published: Oct 18, 2021
Every organisation in Australia and New Zealand has a transformation agenda, yet many are unable to execute it due to technical and organisational factors which limit their progress. In every industry that we have engaged in for this research, technical debt and organisational debt have been cited as key inhibitors in...
Published: Oct 21, 2021
Cloud has never been more important to agile, responsive organisations, but the reasons for its appeal have evolved. Its greatest benefit was once the savings it could deliver, but today cloud is seen as a key driver of business agility and growth. However, organizations must balance many competing factors such as...
Published: Oct 19, 2021
In the last 12 months we have experienced impacting events which have changed the landscape in Australia and New Zealand. From bushfires, to pandemics and all of the economic and legislative changes in between, this year has shown how adaptive organisations can thrive in uncertain times, and has equally shown that those...
Published: Oct 21, 2021
Digital disruption and, more recently, widespread disruption in society caused by COVID-19 has fundamentally changed customer demands and expectations. For large enterprises and government institutions alike, the need to provide experiences that are easy to consume has exploded – with access to data, products and...
Published: Oct 18, 2021
Quite frankly, everyone knows what they need to find in their ideal candidate – a person with the skill set required for the open position, a strong work ethic, and a personality that fits in with the rest of the organization. Knowing who you need for the position is the easy part. Finding that person is a different...
Published: Aug 11, 2014
Organizations today understand the need to securely back up their critical data, and more and more of them are choosing network attached storage (NAS) using Network Data Management Protocol (NDMP). However, even with these technologies, backing up and restoring data in complex heterogeneous IT environments can still be...
Published: Sep 09, 2014
Let’s face it. Users store business data on laptops and desktops, even if they’re not supposed to. And missioncritical data—including sensitive, executive-level information—exists exclusively on these endpoint devices.
If your company isn’t protecting this data—or relies on inadequate...
Published: Apr 10, 2014
The existing upgrade paths from legacy PBX and ACD suppliers make it difficult for contact center executives to contemplate the future of customer service on their own terms.
If your ACD-based contact center has become a road block for adding capacity or adding channels such as social media and mobile, you might want...
Published: Jun 10, 2013
This white paper outlines a number of employer-offered benefits to help employees cover health-care expenses.
Published: Apr 01, 2013
U.K. planning and design consultancy creates sustainable, dynamic, and progressive places for people to live, work, and play by standardizing on Adobe solutions
Published: Feb 20, 2014
Download the Forrester 2014 Mobile Trends report to discover the trends that are transforming business as we know it, and the strategies you need to gain a competitive edge. You’ll learn about the mobile innovations that will shape 2014, and the overhyped fads that are likely fizzle.
Published: Aug 05, 2014
