According to Gartner, "Microsoft Office 365 has excited many executives and application leaders with promises of more flexible collaboration and new ways to work. But behind the scenes, many owners of Office 365 are just trying to survive the difficult transition." Download the Gartner report, “Survival...
Published: Mar 21, 2019
Microsoft Office 365 adoption has been growing at the rate of nearly 3MM users per month. How are IT departments managing this migration to the cloud while still ensuring performance for their users?
“The State of Office 365 Performance” is a definitive guide to 2019 Office 365 trends in adoption,...
Published: Mar 21, 2019
Earlier this week, Forrester released its inaugural Wave report for Digital Experience Delivery Platforms. In it, the analyst firm took a close look at the 13 most significant software vendors in digital experience delivery, and it did so across 29 criteria.
Published: Aug 14, 2014
Despite advances in computer technology, power outages continue to be a major cause of PC and server downtime. Protecting computer systems with uninterruptible power supply (UPS) hardware is part of a total solution, but power management software is also necessary to prevent data corruption after extended power outages....
Published: May 07, 2015
Mobile apps drive up to 4-times longer engagement than mobile sites, but mobile application development platforms (MADP) have mainly been focused on developers, making personalization and adjustments difficult for marketers. Adobe has changed that. Gartner recently evaluated the top MADP vendors, across a variety of criteria,...
Published: Sep 10, 2014
Too often, companies don’t see their contact center as a business asset. This problem is compounded for companies who are not on the Fortune 500, who cannot afford large dedicated technical resources for the contact center, and who do not have multi-year customer service strategies in place.
Unfortunately, this...
Published: Apr 25, 2013
Augmented Reality (AR) technology is the process of superimposing digitally rendered images onto our real world surroundings, giving a sense of an illusion or virtual reality.
In other words, AR is type of virtual reality that aims to duplicate the world's environment in a computer.
The goal of AR is to create...
Published: Nov 25, 2013
In this whitepaper we'll discuss some of the real-world issues businesses face that result in employee investigations, the methodologies used to perform investigations, and then we'll look at why investigating proactively can help.
Published: Apr 24, 2014
Imagine a world in which going to the DMV meant instant service. You walk up to the counter and are greeted by a friendly face ready and willing to help - all in under ten seconds. Your trip is a quick, but productive one, and you leave feeling accomplished, with a strong positive sentiment… toward the DMV.
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Published: Sep 19, 2014
The corporate end-user community provides vital cogs in the wheel of a healthy organization. Users include the call centers, the retail assistants, the service desks, the sales offices and the people who deal with order processing.
Yet many of these users are often faced with outdated user interfaces (UIs), and struggle...
Published: Sep 12, 2014
Enterprises have many different types of users. They have power users and novice users. Users that employ multiple devices and users that prefer only one. Those that use desktop computers and those that use mobile devices. Some users utilize cloud or virtualization services like SharePoint and Citrix and some don’t....
Published: Jul 25, 2014
Let’s face it. Users store business data on laptops and desktops, even if they’re not supposed to. And missioncritical data—including sensitive, executive-level information—exists exclusively on these endpoint devices.
If your company isn’t protecting this data—or relies on inadequate...
Published: Apr 10, 2014
Learn how business service management helped Vodafone Ireland transform from a reactive to a proactive IT Operations function. Read how BSM solutions enabled the Vodafone IT Operations group to align priorities to match the business and drive business value, delivering 300% ROI in one year.
Published: Apr 13, 2014
Adobe positioned highest in Ability to Execute and Completeness of Vision in Gartner Magic Quadrant for Web Content Management.
Gartner's Magic Quadrant evaluates 17 vendors in web content management. Each vendor was evaluated based on criteria such as their current offering, strategy and market presence....
Published: Feb 20, 2014