In March, 2019, ESG (Enterprise Strategy Group) surveyed 200 IT leaders responsible for SaaS applications in distributed and global enterprises to better understand the impact of performance on workforce productivity. In the paper, ESG reviews their findings.
Read this white paper to learn more about...
Published: Oct 31, 2019
The average person uses 36 cloud-based services every single day. Now it’s up to IT operations teams, along with their SaaS vendors, to ensure these applications perform flawlessly.
Read the new eBook Best-in-Class SaaS Performance to uncover:
Three reasons for the pain behind the gain
What...
Published: Oct 31, 2019
43% of organizations say the primary goal of their mobility program is to improve workforce productivity. Yet, your workforce productivity is at risk when critical SaaS apps like Office 365 and Salesforce slow down.
Read the new eBook, The Secret to Better Workforce Productivity—Better SaaS Performance,...
Published: Oct 31, 2019
You have access to more data than ever before. Are you truly using it to your advantage? And where are you most likely to get results when you do? Learn the 4 business areas where data has the most impact, the top use cases within each area, and see real outcomes and ROI from leading organizations.
Published: Sep 25, 2019
If you want to compete in the digital world, you have to find ways to reinvent every aspect of your business.To do that, you need an analytics strategy that gives everyone in your workforce the power to make game-changing discoveries.
Unfortunately, many businesses are still keeping analytics locked behind the walls...
Published: Sep 25, 2019
Not all BI platforms are created equal – and to succeed in the digital era, you need an analytics solution that gives your business every possible route to transformation.
In this guide, you’ll learn which capabilities to look for, which features to prioritise, and all the right questions to ask.
Published: Sep 25, 2019
Visual analytics can be the key to transforming your business. But how do you make the leap from data to decision-making? Learn how in three short chapters and 10 key data analytics takeaways. See how a modern data analytics platform is different and how it can provide exciting – and unexpected – insights...
Published: Sep 25, 2019
Every business leader today understands the importance of using KPIs to measure progress against goals. But with data overload, choosing metrics that matter can be a challenge. So what are the secrets to developing a KPI strategy that supports your business today – and into the future? Read 3 Steps to a Stronger...
Published: Sep 25, 2019
The Promise of Business Intelligence, Delivered at Last
Every business trying to compete and win needs intelligence – about their customers, suppliers, products, partners, and markets. Over the decades, the pursuit of that intelligence has gone by different names, including Decision Support Systems,...
Published: Sep 27, 2019
Increasingly, Artificial Intelligence is showing up in the products we use and the activities we engage in, from our workplace apps to our customer experiences. Hopes are high. Promises are extravagant. And the potential is huge. But the reality today is considerably less grand. With typical “black box” approaches,...
Published: Oct 31, 2019
Digital services require identity. ForgeRock’s identity platform makes it possible to build unique customer profiles, share consistent data company-wide, and personalize customer engagement on any device. We offer the world’s only commercial open source identity platform architected to work as a unified system....
Published: Oct 08, 2014
Too often, companies don’t see their contact center as a business asset. This problem is compounded for companies who are not on the Fortune 500, who cannot afford large dedicated technical resources for the contact center, and who do not have multi-year customer service strategies in place.
Unfortunately, this...
Published: Apr 25, 2013
By using Acrobat to convert case files to searchable PDF files integrated into its SharePoint environment, the division saves administrative staff from having to sort, collate, file, retrieve, and photocopy countless case files on paper. The improved case file management has already freed up time for ten staff members...
Published: Feb 20, 2014
With a growing number of companies operating in as many as 20 countries with different native tongues, the majority of the world’s business conversations now take place between non-native English speakers—in English. This standardization of English as the de facto language of business has opened up...
Published: May 01, 2013