Discover why IT managers need clear practical guidance for IT service management (ITSM) and IT service delivery
What is “ITSM goodness” and how do you get it? How do you cut through all the complexities of ITSM, along with the superabundance of information, to implement the essentials of effective IT service...
Published: Apr 23, 2014
From physical to virtual to cloud, I.T. organizations have adopted increasingly complex technologies as their enterprises demand greater agility. It’s left to I.T. leaders and their organizations to manage this complexity, keeping operating costs low while delivering on ever-increasing SLA expectations.
With...
Published: Jun 10, 2014
It wasn’t long ago that being on the cutting edge of business meant having a website where customers could purchase your products, but that quickly changed. Soon, it wasn’t enough just to have an e-commerce presence; you had to offer an interactive and engaging customer experience (see Web 2.0).
Now the...
Published: Jun 05, 2013
This white paper outlines the critical features and criteria recommended in selecting an effective time and labor management system.
Published: Apr 01, 2013
O'Reilly School of Technology's lead System Administrator, Trent Johnson, noticed his backups were taking an entire weekend to complete, so he turned to Dell NetVault Backup. By taking advantage of its native NDMP feature and integration with NetApp, he reduced his backup time down to a couple of hours with minimal...
Published: Sep 11, 2013
Lake Health—a private, not-for-profit leader in community healthcare in Northeast Ohio—aims to be the first choice for superior care close to home. Its vision is to coordinate a lifetime of health, which patients and families experience as warm, responsive, and state-of-the-art.
Achieving this vision...
Published: Sep 27, 2013
In an era of tightening budgets and the need to make efficiency improvements, healthcare organisations are looking for solutions that can help them achieve targets. Voice recognition technology has the ability to streamline clinical documentation and enable healthcare organisations to make huge savings. The Nuance eScription...
Published: Sep 24, 2013
Today’s IT organizations simply cannot afford to continue to manage the end user environment with an out-of-date PC-centric approach to systems management.
The cloud, mobility and multiplatform environments render that approach ineffective. It’s time to take another look at virtual application and desktop...
Published: Jun 12, 2017
From North America to Asia Pacific and Europe, companies in the semiconductor and solar industries around the world depend on the wafers and related products designed, developed and manufactured by MEMC.
Every day, this publically traded global company receives hundreds of sales orders, as well as changes to...
Published: Jul 16, 2013
The City of Almere in the Netherlands uses Adobe® Acrobat® Pro to enhance collaboration among officials and improve the delivery of government services to citizens
The City of Almere, the Netherlands newest city and part of the Amsterdam metropolitan area, is an example of modern urban living at its best....
Published: Feb 20, 2014
Healthcare providers must adopt a strategic community perspective to drive true patient engagement, more efficient operations, improved care delivery and better clinical outcomes for their patients.
Published: Jul 03, 2014
Adobe positioned highest in Ability to Execute and Completeness of Vision in Gartner Magic Quadrant for Web Content Management.
Gartner's Magic Quadrant evaluates 17 vendors in web content management. Each vendor was evaluated based on criteria such as their current offering, strategy and market presence....
Published: Feb 20, 2014
The existing upgrade paths from legacy PBX and ACD suppliers make it difficult for contact center executives to contemplate the future of customer service on their own terms.
If your ACD-based contact center has become a road block for adding capacity or adding channels such as social media and mobile, you might want...
Published: Jun 10, 2013